Platinum Play Casino Privacy Policy

Platinum Play Casino respects the importance of privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you access or use our website, casino services, promotions, games, and related features in Canada.

This policy applies to players, visitors, and other individuals who interact with Platinum Play Casino. By using our services, you acknowledge that you have read this policy. Our services are intended for individuals aged 18 or older, and we may take reasonable steps to verify age and identity where appropriate.

Information We Collect

We collect information that is necessary to provide a secure, reliable, and personalised casino experience. The type of information collected depends on how you interact with Platinum Play Casino and which services you use.

Information You Provide

• Identity details, such as your name, date of birth, and country of residence.
• Contact details, including your email address, telephone number, and postal address.
• Account information, including login credentials, preferences, and communication choices.
• Payment and transaction details needed to process deposits, withdrawals, bonuses, and other account activity. Payment information may be handled by authorised payment providers.
• Verification information, which may include documents or other information used to confirm identity, age, address, or account ownership.
• Information provided when contacting customer support, entering promotions, submitting feedback, or reporting a technical issue.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This can include your IP address, browser type, device characteristics, operating system, language settings, referring pages, pages visited, access times, and interactions with website features. We may also record information about game sessions, account activity, transaction history, and responsible gaming settings.

We do not intentionally request sensitive personal information unless it is relevant to a specific service, verification process, security measure, or legal obligation. Please avoid sending unnecessary sensitive information through forms or customer support channels.

How We Use Information

Platinum Play Casino uses personal information for legitimate operational, security, and customer service purposes. These purposes may include:

• Creating and administering player accounts.
• Providing casino games, promotions, payment services, and other requested features.
• Processing deposits, withdrawals, refunds, and account adjustments.
• Confirming identity, age, eligibility, and account ownership.
• Detecting and preventing fraud, money laundering, unauthorised access, collusion, abuse of promotions, and other prohibited activity.
• Maintaining accurate records of account activity and transactions.
• Responding to questions, complaints, support requests, and technical reports.
• Improving website performance, game presentation, usability, and customer experience.
• Sending service messages, security alerts, account notices, and other essential communications.
• Sending promotional communications where permitted and in accordance with your communication preferences.
• Managing responsible gaming tools, restrictions, and requests relating to safer play.
• Complying with applicable obligations, lawful requests, dispute processes, and internal policies.

Where information is used for analytics, service improvement, or marketing, we may assess it in aggregated or otherwise limited form where practical. You can change certain communication preferences by using the available account controls or by contacting customer support.

Cookies and Similar Technologies

Platinum Play Casino may use cookies, pixels, local storage, and similar technologies to operate and improve the website. These technologies can remember login states, preserve preferences, support security features, measure website performance, and help us understand how visitors use our services.

Some cookies are essential because parts of the website may not function correctly without them. Other technologies may support analytics, personalisation, advertising measurement, or promotional activities. The availability of these technologies may depend on your browser settings, device, location, and the features you use.

Most browsers allow you to review, block, delete, or restrict cookies through their settings. Disabling certain cookies may affect account access, game functionality, payment processes, or other website features. Information obtained through cookies is handled in accordance with this policy and any applicable notices displayed when technologies are used.

Data Sharing

We may share personal information with service providers and business partners that help us operate Platinum Play Casino. These parties may provide payment processing, identity verification, fraud prevention, customer support, technology hosting, cybersecurity, analytics, communications, and similar services.

Service providers are expected to handle information only for authorised purposes and to apply appropriate safeguards. We may also disclose information when necessary to protect our rights, players, systems, or business operations, including in connection with investigations into suspected fraud, security incidents, or breaches of our terms.

Information may be disclosed to legal, regulatory, governmental, law enforcement, or dispute resolution bodies where disclosure is requested or considered reasonably necessary under applicable rules or lawful process. We may also share information as part of a business transaction, such as a restructuring, merger, sale, financing, or transfer of assets, subject to appropriate protections.

Platinum Play Casino does not sell personal information in the ordinary meaning of selling it for unrestricted use by unrelated third parties. We do not authorise third parties to use player information for purposes outside the services they have been engaged to provide.

Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss, or misuse. Measures may include access controls, authentication procedures, secure transmission methods, monitoring, staff guidance, and supplier oversight.

No website, network, payment method, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using suitable device security, and notifying us promptly if you believe that your account or personal information has been compromised. We may restrict access or take other protective steps when unusual or potentially harmful activity is identified.

Data Retention

We retain personal information for as long as it is reasonably needed to provide services, maintain business records, resolve disputes, enforce agreements, prevent abuse, support responsible gaming, and meet applicable obligations. Retention periods vary according to the type of information, the purpose for which it was collected, account status, transaction history, and the nature of any complaint or investigation.

When information is no longer required, we may securely delete it, anonymise it, or place it beyond ordinary use. Some information may remain in backups or restricted records for a limited period before it is securely removed or overwritten.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include the ability to:

• Request access to information we hold about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion or restriction of information where appropriate.
• Object to certain uses of information or withdraw consent where processing is based on consent.
• Request a copy of information that you have provided in a suitable format, where applicable.
• Opt out of promotional communications without affecting essential service messages.

These rights may be subject to identity verification, security requirements, legal exceptions, or the need to preserve records. We may ask for additional details to confirm that a request relates to the correct account. If you are dissatisfied with how a request is handled, you may have the option to raise the matter with an appropriate privacy authority or other relevant body.

Third-Party Services

Our website may contain links, integrations, payment options, games, advertising features, or other services operated by third parties. Those providers may collect information under their own privacy notices and terms. Platinum Play Casino is not responsible for the privacy practices, security controls, or content of external services that we do not operate.

Before submitting information through a third-party website or application, you should review its privacy information carefully. If you use a social media, payment, identity, or other external account to interact with our services, the provider may share information with us according to your settings and its own policies.

International Transfers

Some suppliers, technology providers, payment partners, or support teams may process information outside Canada. When personal information is transferred across borders, it may be subject to the laws of the country where it is processed and may be accessible to lawful authorities in that jurisdiction.

We take reasonable steps to select suitable providers, limit access to necessary information, and require appropriate confidentiality and security measures. By using our services, you understand that information may be processed in countries other than your place of residence when required for the operation, security, or support of Platinum Play Casino.

Policy Updates

We may revise this Privacy Policy to reflect changes in our services, technology, business practices, or applicable privacy expectations. The updated version will be posted on the relevant website page, and the date or other notice may be changed when appropriate.

Where a change is significant, we may provide additional notice through the website, by email, or through your player account. Your continued use of Platinum Play Casino after an updated policy becomes available indicates that you have reviewed the revised terms, subject to any rights that apply to you.

Contact Information

If you have a privacy question, wish to exercise a privacy right, or need clarification about how Platinum Play Casino handles information, please contact our support team at [email protected]. Please include enough information for us to understand your request, but do not send payment card details or unnecessary identity documents unless specifically requested through a secure process.

We may need to verify your identity before responding to an account-related request. We aim to review privacy enquiries within a reasonable period and will explain if additional time or information is required.

Last updated: 9 September 2026